FREQUENTLY ASKED QUESTIONS!

 

1.  Why do you only ship items out 2 days a week? 

The short answer is that I am a one-person show right now and I have a full-time job with the US Navy, so consistently getting to the post office 7 days a week might not be possible at all times.  Some nights I get off of my ship well after the post office closes.  With that said, I actually mail games out the day after the order comes in more often than not… I simply have the 2-day-a-week-shipping default in place to set expectations in advance; for those weeks when the Navy takes my all! 😉

I would like to note that since the company launched in January 2019, I have shipped almost every order within 24 hours of the item being purchased!!  Thank you for the reasonable work days, US Navy! Win!

2.  If a board gaming convention is coming up and you and I are both going to be there, would you be willing to carry my games to the con to hand deliver them?

Yes!  I would!  And, I’ll do it free of charge.  Please reach out to me so we can make specific arrangements BEFORE you buy the game!  Otherwise you’ll get charged shipping or tax (if you select local pick-up) and I’d like to keep it smooth.  My only caveat is that this is on a first come first serve basis… since I’d prefer to not check a dozen suitcases… ;-D.  I usually check an empty, hard-sided suit case (or two) full of bubble wrap in anticipation of bringing home new games from any convention… so I’m happy to load those suitcases with your games on the way to the convention!

If you’d like to see if this is possible, shoot me an email before you purchase and we’ll work it out!  If I’m attending the convention, and you contact me before you order, I’ll shoot you a one-time-use free-shipping coupon so you can order the game without paying shipping or tax (assuming you don’t live in Virginia). Easy. 🙂

3.  Why don’t you offer free shipping on all of your games?

In order to keep my prices as low as humanly possible, I keep my margins ridiculously tight. If I offered “free” shipping I would simply have to add the shipping fee back into the cost of the game.  Otherwise I would take a loss on most of the games I carry. Sorry everyone!  Perhaps in the very distant future I’ll be able to work out something better, but for now I hope the super fair pricing is at least somewhat of a consolation….

4.  I can’t find a game and I’m not sure if you have it. Is there any chance you’d be willing to help me locate the game?

Absolutely!  I love a good search and acquire mission and I’d be happy to help!  Just shoot me a note!

5.  Do you ship games internationally?

Yes, yes, and yes! Upstart Boardgamer ships everywhere that the US Postal Service, FEDEX, and UPS will deliver. With that said, I must mention that international shipping prices (even to our nearby neighbors in Canada or Mexico) can be rather expensive. To see a real-time quote of the shipping rates to your address just place the game you would like to purchase into the cart.

On the cart page, enter your country, province/county, city, and postal code and my website will return an exact quote of shipping to your location from the different carriers. These amounts are exactly what I am charged by the shipping companies and there is no plus-up or handling fee or otherwise! Any retail shipping discounts are passed along to you. If you have any questions please reach out to me. I am happy to help!

6.  Your question could create FAQ Number Six!!

Send any questions to drew@upstartboardgamer.com or find me on facebook or twitter.  My info appears on the “Contact Us” page of the website as well.