SHIPPING WILL PAUSE FROM 3 – 11 MARCH 2019 AS I WILL BE AWAY AT DICE TOWER WEST!!
Games ordered after 1200 on 3 March will ship on 11 March. My apologies! Duty calls… 😉
Welcome to the Terms and Conditions page! Please read this document in its entirety so you have a good idea of how the site operates before you buy anything. Most of the content here is fairly straightforward, but I figure that making things as clear as possible is worth a few sentences 😉 OK… here we go…
Unless otherwise arranged beforehand, all items will default to shipping on Tuesdays and Fridays. The cut-off for shipping is 10pm the night before (10pm Monday for shipping Tuesday, for example).
While I will generally bend over backward to help get a great game into the hands of a fellow board gamer (smile), I am the sole employee of Upstart Boardgamer. This means that on occasion I may not available to ship your item the day after you place the order. I am on active duty with the US Navy and my ship has this tendency to go to sea at times. The nerve! 😉 So, if I am out-of-town or away at sea, product shipment will be on hold until I return (generally no more than a week at a clip).
Any time that I am away from the shop, I will post the next available shipping date at the top of this page and on the check out page BEFORE you click “buy.”
Some of you are probably thinking, “Well, why did you even START this shop if you aren’t available 24/7 to ship product?” The short answer is that my want to make a handful of Deluxe or Kickstarter Edition board games available to people who were trying to find them at fair prices simply outweighed the practical consideration of waiting until the “ideal” launch time. More simply – given life’s ebb and flow, who knows how long it might be before I was 100% available, 24/7? So, I could either start getting cool games out there at the 90% solution level, or I could just wait. And well, waiting… it’s the hardest part… or so they say 😉 Please accept my sincerest apologies if this seems completely insane to you. Just know that I sincerely thought it would be better to have Upstart Boardgamer, LLC as an option for finding fairly priced Deluxe games even if the shipping wasn’t “Prime” for the first year or so. 🙂
Of course, I am happy to work with you on figuring out a way to get around the occasional shipping limitation. If you see on the site that shipping will shut down for 6 days the following day or what have you, shoot me an email or a grab me on Facebook Messenger and we’ll try to get you those games! Honestly, if I’m going out-of-town I will happily throw your shipment in my suitcase and mail it from my destination. If you and I are attending the same board game CON I will gladly pack the game in my suitcase and deliver it free of charge. Bottom line – If there’s a way to make things happen and all it takes is a little extra effort on my part – I am there for you!
Also, I should note that when I am not otherwise preoccupied by my day-job schedule, I will work to ship orders as they come in… but, at the very worst case, Tuesday and Friday will hold the line!
Scotty: “Captain, it’ll take 5 hours to get our warp power back… there’s nothing I can do, sir.”
Kirk: “I need that power NOW, Scotty!”
Scotty <6 minutes later>: “Warp power coming online now, Captain!”
Anyway. Hopefully, despite this limitation, you will still find some happiness in taking home a great Kickstarter Edition or Deluxe level game at a reasonable price!! But, if you would prefer to shop elsewhere, I completely understand and I sincerely hope that you get that new game to your table soonest! In fact, if you’d like to buy the game elsewhere and you want some help finding it – just say the word…
OK. Beyond the peculiar shipping situation that resulted from my own overambitious personality flaw, the rest of the basic terms and conditions are standard fare for any e-commerce and blog site.
The basic gist is this – if you are returning something because I made a mistake and shipped you the wrong product or made some other unimaginable error (smile), I will send you a pre-paid label to ship the item back to me at my cost so long as we have talked about the return and you have a return authorization code. Please don’t simply send the return overnight FEDEX or Private, black-car courier at your own cost and then email me to say, “Hey Drew… you owe me $285 for shipping.” 😉 There are two basic categories for returns.
The first is a situation where I made a mistake in your order or there was damage to the game in transit.
For games damaged in transit, please take a few pics of the external box as well as the board game box itself (this will make my claim with the carrier a bit easier). In the case of mistakes on my end, simply proceed to step 2.
I will send you a paid mailing label to return the game or, in the case of damage, we can work out some other mutually agreed upon solution if that makes sense. The default for most of these situations will involve me sending you a pre-paid return label, but in cases where a game is severely damaged/entirely destroyed, I may have you toss it in the trash and either reimburse your payment or ship another one to you. Easy.
The second is a situation where the game arrived in perfect condition and the order was correctly filled. Generally this means that you’ve decided to return the game because you are no longer interested in owning it. Perhaps you just realized that your best friend bought the same game and you don’t need two copies in your gaming group. Or, perhaps between the time you ordered the game and received it you suddenly developed an aversion to worker placement games (smile).
1. The item must be unopened, in its original packaging, and in the same condition as it arrived. (i.e. intact shrink-wrap, etc.)
2. You must email me within 30 days at Drew@UpstartBoardgamer.com, or call me at (619) 208-3910 (mobile) or (757) 443-8798 (ship), and ask for a Return Authorization Number. You must include this number with a return to receive a refund or credit.
3. You are responsible for shipping costs in these situations. Following receipt of the item I will then refund the entire product cost (minus original shipping) or give you a creditor that same amount – whichever you prefer.
To keep things comfortable in this situation, I recommend that you insure your shipment, as by default, I won’t reimburse for items that don’t arrive successfully back at the shop. Mind you, if there are some weird extenuating circumstances, and you paid for tracking but the USPS truly lost the game, we will likely be able to work something out that is mutually acceptable. Upstart Boardgamer, LLC is certainly a business.. but in my mind, everything boils down to relationships; and I will do everything I can to help!
All content contained within this website is covered by standard copyright law. The site’s original graphics, visuals, posts, etc. are the sole property of this website and its owner (me). With that said, if you’d like to use some of my images on your own site or on your social media profile or what have you, please reach out and let me know! More often than not I’ll be willing to share so long as you ask first 🙂 It is important to note that some of the images on the site are the property of various publishing companies and designers and have been used with their express permission. This artwork cannot be shared outside of this site. if you have any questions, please contact me! Lastly, if you feel that I have inadvertently used your content somewhere on the site without first asking permission, please contact me straight away so we can get things ironed out!
PERSONAL CONDUCT ON BLOG PAGES, REVIEWS, ETC.
In short, I welcome you to post comments and reviews wherever you would like! Please note, however, that all comments must be written in a polite, cordial, and inclusive manner. Trolling, inappropriate language, obscene commentary or pictures, inflammatory remarks, threatening behavior, defamatory remarks or any commentary vaguely affiliated with any of these categories will NOT be tolerated and are expressly forbidden throughout the website. Also, the use of heavy sarcasm or passive-aggressive shenanigans is also forbidden. I would hope that this is rather obvious, but I include it simply for the sake of being thorough. In my experience the VAST majority of board game enthusiasts are friendly, cordial, and fun. But, sometimes the rare, angst-filled gamer can get out of hand when posting… so I would like to be clear upfront. Bad human behavior will not be tolerated at Upstart Boardgamer, LLC.
I’ve put a ton of hours into the development and maintenance of this site, but I am not perfect (of course). If you see any errors or you have any suggestions on ways to make the site more responsive, easier to navigate, etc. please do not hesitate to let me know! I welcome any and all feedback. If your suggestions can make my shop (or this website) even better – I am all for it!
Thank you for your time… and thank you for being part of the Upstart Boardgamer team.